CryoSculpt Body Lab respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website, communicate with us, or use our services.

1. Information We Collect

We collect personal and non-personal information.

Information you provide to us may include:

Name
Email address
Phone number
Information you submit through forms, booking requests, or messages

Information collected automatically when you use our website may include:

IP address
Device identifiers
Browser type and settings
Operating system
Pages viewed and links clicked
Referring/exit pages
Approximate location (derived from IP)
Date/time of visits and session activity

2. How We Use Your Information

We use information we collect to:

Provide and manage our services (including scheduling and client communication)
Respond to inquiries and customer support requests
Send appointment confirmations, reminders, and service-related updates
Send promotional messages (where permitted and where you have opted in, if required)
Improve our website, offers, and customer experience
Maintain security, prevent fraud, and enforce our policies
Measure and understand the performance of our marketing and advertising

3. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies (collectively, “Tracking Technologies”) to help our website function, understand how visitors use our site, and support marketing and advertising measurement.

What Tracking Technologies may collect. Depending on your device and settings, Tracking Technologies may collect information such as your IP address, device identifiers, browser type, operating system, pages viewed, referring/exit pages, approximate location, date/time of visits, and actions taken on our site (for example, clicking a button or submitting a form).

How we use Tracking Technologies. We use Tracking Technologies to:

Keep the site working properly and securely
Remember preferences and improve your experience
Understand website performance and visitor behavior (analytics)
Measure the effectiveness of our advertising and marketing (attribution)
Support advertising features such as retargeting (showing you relevant ads after you visit our site)

Types of Tracking Technologies we may use:

Strictly Necessary: required for core site functionality and security
Analytics: helps us understand traffic and improve the site (for example, Google Analytics)
Advertising/Marketing: helps us measure and improve advertising and may enable retargeting (for example, Meta/Facebook Pixel and similar tools)

Your choices:

Cookie banner/preferences: Where available, you can use our cookie banner to accept, reject, or manage your Tracking Technology preferences.
Browser controls: You can also control cookies through your browser settings. If you disable cookies, some features of the site may not function properly.
Advertising opt-outs: You can opt out of certain interest-based advertising through your device settings and/or industry opt-out tools (for example, the Digital Advertising Alliance at optout.aboutads.info).

4. Sharing Your Information

We do not sell your personal information. We may share information with:

Service providers who help us operate our website and business (for example, website hosting, analytics, scheduling/booking tools, communications providers)
Advertising and measurement partners (described below)
Legal or regulatory authorities when required to comply with law, protect rights, or prevent fraud

5. Advertising & Measurement Partners

We may work with advertising and measurement partners to understand the performance of our marketing (including TV, digital, and other advertising) and to improve our campaigns. These partners may use Tracking Technologies on our website to collect information about your device and interactions with our site for purposes such as attribution, analytics, and reporting.

We do not sell your personal information. We also do not share personal information for third-party marketing purposes in exchange for money. However, some data sharing through Tracking Technologies may be considered “sharing” for targeted advertising under certain privacy laws. You can manage your preferences using our cookie banner (where available) and the other controls described in Section 3.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet or method of electronic storage is 100% secure.

7. SMS/Text Messaging

By providing your phone number and opting in, you agree to receive SMS text messages from CryoSculpt Body Lab. These messages may include appointment confirmations, reminders, service updates, promotional offers, and alerts.

Message Frequency: Varies by user.
Charges: Message and data rates may apply.
Opt-Out: You may opt out at any time by replying STOP to any message. A final confirmation message may be sent to confirm your opt-out request.
Help: For support, reply HELP or contact us at hello@cryosculptbodylab.com or call 407-955-5644.
Consent Not Required: Your consent to receive SMS messages is not a condition of purchase.
Privacy: SMS consent data will not be shared with third parties for marketing purposes.

8. Your Rights & Choices

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

Request access to the personal information we maintain about you
Request correction or deletion of your personal information
Opt out of marketing communications (email/SMS)
Opt out of certain Tracking Technologies and targeted advertising (see Section 3)

To make a request, contact us at hello@cryosculptbodylab.com. We may need to verify your request before completing it.

9. Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal information from minors without parental consent.

10. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.

11. Contact Us

Questions? Email us at hello@cryosculptbodylab.com.

Privacy Policy.